Frost Cupcakes

You agree to the Frost Bakery Limited terms and conditions by purchasing goods from the Company.

1. Secure Server

All orders are fully encrypted before being sent to us via a secure server.

2. Payment

For now you pay by cash when you receive your order or you can pay before placing your order.

3. Delivery

Current available in Kuwait only. There is a KWD 1.000 fee charge per delivery. Goods may be ordered and paid for up to 3 calendar months in advance of delivery during which time the price will be held.

4. Ordering

Frost Bakery normally dispatches product within 2 days from receipt of order.

Should we be unable for any reason to fulfill the order within the acknowledged dispatch date we will notify you by phone or e-mail. You will then have one of the following options; (a) cancel the order and receive a full refund, (b) choose another product to the same value, (c) continue with the original order which will be entered on our system and a new dispatch date advised.

Frost Bakery reserve the right to decline or cancel any order without reason and where appropriate issue a refund.

5. Returns

   • (a) Products received are not those specified in your order.
   • (b) Any gift collection item purchased has been damaged in transit.

Frost Bakery will only issue a refund in the event that;

You must notify us within 12 hours of receipt of incorrect or damaged gift collection goods by email or phone call and we will provide you with a returns address.

To initiate a refund it is mandatory that we receive the order in its original packaging without any damage, and/or any damaged item ( at your cost). Frost Bakery reserves the right to deduct any associated costs from the refund. We do not refund any postage or packaging costs associated with the return.

Personalized products are non-returnable.

6. Liability

Frost Bakery Limited liability is limited to the replacement value of goods supplied.

7. Customer Services and Complaints

If you would like further information; have any suggestions about our website or services; or wish to make a complaint please contact us at our address below or by email at frost_cupcakes@hotmail.com.

Complaints will be accepted by the end of the following working day after receipt and we will inform you of the result or progress within 7 days of the complaint being received. If the complaint takes longer to resolve we will update you every 7 days.